🏝️ Job description

We are looking for an experienced Travel Designer to join our dynamic team and help deliver exceptional holidays to our discerning clients. You will be responsible for managing the entire travel planning process for our clients, while ensuring a high quality, personalised service.

You will be in contact with our clients exclusively by telephone and email.

 

🗺️ Main responsibilities

– Designing tailor-made trips: Listening carefully to customers’ needs and proposing itineraries tailored to meet their expectations and requirements.

– Expert advice: providing recommendations on destinations, accommodation (luxury hotels), activities and services suited to families.

– Reservation management: coordinating reservations for flights, hotels, transfers and other services with precision.

– Customer care: Ensure rigorous follow-up before, during and after the holiday, guaranteeing optimum satisfaction.

– Working with partners: Maintaining solid relationships with our partners (hotels, airlines, local service providers).

– Dealing with the unexpected : React effectively to changes or incidents and find appropriate solutions.

– Continuous improvement: Keeping abreast of trends in the luxury tourism sector to ensure that our proposals remain innovative.

 

💻 Profile required

– Experience: Minimum 5 years in a similar role (travel agency, luxury concierge or luxury tourism).

– Knowledge: Expertise in high-end travel destinations and the specific needs of families.

– Interpersonal skills: Excellent communication skills and the ability to build trust with demanding customers.

– Organisation: Ability to manage several files at once, with rigour and attention to detail.

– Languages: Perfect command of French and English (spoken and written). Fluency in other languages is an asset.

– Technology: At ease with reservation and CRM tools, as well as travel management software.

– Passion: A genuine enthusiasm for travel and a sensitivity to the expectations of families with children.

– Resistance to stress and a taste for ambitious commercial objectives.

 

🚀 Why join Little Guest?

– To work for an innovative company specialising in a fast-growing sector.

– A passionate and collaborative team focused on excellence.

– Opportunities for career development and ongoing training.

– Contribution to rewarding projects, with an international and demanding clientele.

– Offices located in the centre of Brussels, in a very pleasant area.

– Teleworking policy.